Start by navigating to ServeUTK, then click the login button found in the upper right-hand corner of your screen. Click Single Sign-On (SSO), then find The University of Tennessee, Knoxville in the drop-down menu and use your NetID and password.

To update your ServeUTK profile, navigate to your account information after you have logged in via Hi Your Name! > Account. You will be able to do things like upload a profile picture, use a preferred name and add additional information to your profile.

After logging into ServeUTK, you will see the service calendar pre-loaded with a variety of service opportunities.

You can also use the Explore tab in the top navigation bar, which leads you to a search page for events and groups. Click on Events to search for volunteer opportunities. You can change your search radius and location or filter by type, causes, and sustainable development goals. If you are searching for events, you can also filter by availability and dates.

Are you looking for something more long-term? Check out the Ongoing Events under the volunteer calendar.

Once you have found a service event, it’s important to register for the event so the organization knows you will be attending. By registering for the event in advance, an impact is automatically created for you after check in to make sure your hours are tracked in Serve UTK.

When you find an event you’d like to attend, go to the event page and click Register.

Next, complete the registration steps as prompted. Depending on the event, you may be asked to select dates or shifts, answer questions, and agree to waivers. Be sure to read the event description and confirmation emails carefully, as these often include details including addresses, timelines, what to wear, and any other important information.

If you register to attend an event through ServeUTK, an Impact will be automatically created once you have been checked into the event.

Please note, most volunteer opportunities in ServeUTK  are not managed by the Jones Center. If your plans change or you have questions about the event, you will need to reach out to the event contact.

If you register to attend an event through ServeUTK, an Impact will be automatically created once you have been checked into the event.

To track hours for events not listed on the ServeUTK calendar, follow the Track Your Impacts Guide.

All impacts should be logged in ServeUTK within 31 days of completing service to be verified.

If you volunteer regularly at the same location, consider creating an Impact Timesheet to easily track service over multiple dates and times.

Students with 100+ service hours verified through ServeUTK prior to graduation will receive a Service Medallion to wear during commencement to commemorate their selfless service to our community. Learn more about service medallions.

Learn more about tracking your service hours here.

Need to share your hours with a campus organization, class, or scholarship in ServeUTK?

Share an Impact

1. Log into ServeUTK at: utk.givepulse.com.
2. Select My Activity in the top navigation bar, then select Impacts. 
3. Next, click on the blue link next to the Impact to view full Impact details. 
4. From the Impact screen, click Options in the top right, then click Edit. 
5. Scroll down to the bottom of the page to Sharing and Privacy Settings. 
6. Search for the campus group(s) and select those you wish to add. 
7. Verify that your impacts are being shared with the University of Tennessee, Knoxville, in addition to any groups or classes. 

When you have finished, click Update Impact.

When you join a Group in ServeUTK, you can also set your Impacts to be automatically shared with your campus group(s) or scholarship organizations, such as UT Promise.

1. First, you will need to be a member of the group in ServeUTK to share your impacts. To join a group, follow these steps. If joining is disabled for a group, contact the student organization, instructor, or department to be added to the group’s roster.
2. To view your groups, click Activity at the top of the screen, then select Groups. You will be able to see all of your current groups.
3. To the right of each group, click the More Options button, then click Impact Sharing. 
4. Change your settings to always share your impacts with this group. This will not change past Impacts, but it will share any new Impacts with this group. 
5. If you do not see your group, navigate to the top of the page and click Explore, then Groups. Search for your group. From the group’s dashboard, click Join. 

Note: We recommend always sharing impacts with any groups that will track your service hours (such as UT Promise or your fraternity or sorority), but you should not automatically share impacts with community partners/non-profits.

1. Log into ServeUTK with your SSO.
2. Go to My Activity on the top bar and click Impacts.
3. Here, you can view all your impacts with GivePulse.
4. Select which Impact you would like to update. Click Update to edit your impact.
5. Here, you can add a reflection, change your verifier, update your hours, or change sharing settings.
6. When you have finished your edits, scroll to the bottom and click Update Impact.

Please note: If you update the sharing settings on your impact, it will not send the impact back through the verification process. However, if you change settings such as the time served, location, or verifier, it will send your impact back through the approval process.

Occasionally, you may need to delete an impact if it is a duplicate or if it has not been logged correctly. The JCLS does not have access to delete impacts on your behalf. Follow these steps to delete an impact:

1. Log into ServeUTK with your SSO.
2. Go to My Activity on the top bar and click Impacts.
3. Here, you can view all your impacts with GivePulse.
4. Select which Impact you would like to delete. Click Update to edit your impact.
5. When you have finished your edits, scroll to the bottom and click Delete.

If you need to share a list of your impacts or want to have a copy of your service hour activity, ServeUTK allows you to download your service hour transcript.

To access the transcript of your service hours, go to My Activity on the top of the screen and click Impacts” On the right of your screen, you can then click Print Summary.

You can also export your impact summary in a spreadsheet to view the details.

If you are unable to attend an event for which you have registered in ServeUTK, it is important to update your registration status so the nonprofit and event host know that you are unable to attend.

If you are canceling for an event hosted by the JCLS such as a VOLServe or MLK Jr. Day of Service event, please be sure to cancel within the cancellation deadline to avoid cancelation charges.

To update or cancel your registration, please follow these steps.

As an administrator of a campus group, you have the ability to create events, manage registrations, and verify impacts. Review the Campus Administrator ServeUTK Guide to get started! 

Need help understanding how to plan service events or use ServeUTK as a group administrator? Please visit our JCA request webpage.

If you are an administrator for a nonprofit/community partner organization, please visit our Community Partner Resources page.