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ServeUTK

ServeUTK is a civic engagement platform for matching, tracking, and assessing community engagement of UT students, faculty, and staff. Students, faculty, and staff will be able to connect with community partners for service opportunities as well as the ability to track service hours. This new platform replaced the Sign Up to Serve Calendar and Track Your Hours portal.

Enter ServeUTK Here

Looking for JCA program or service requests? Please visit our JCA request webpage.

Getting Started

How do I log into ServeUTK?
Once you navigate to ServeUTK, click the login button found in the upper right-hand corner of your screen. Click Single Sign-On (SSO) then find The University of Tennessee, Knoxville in the drop-down menu. Use your NetID and password.

How do I update my profile on ServeUTK?
To update your ServeUTK profile, navigate to your account information after you have logged in via Hi Your Name!>Account. You will be able to do things like upload a profile picture, use a preferred name, and add additional information to your profile.


FAQs for Students, Faculty, and Staff

Any verified service hours that were tracked through our old system (Track Your Hours Portal) will be imported into ServeUTK by October. Verified hours will be moved over to the new system in bulk, so you will not see a breakdown by date, hours, or which community partners you served alongside.

The term Impact is used as an umbrella term to describe all potential forms of community engagement. An impact can be described as funds donated, funds raised, goods donated, hours trained, and, most often, volunteer hours served.

You can always add an impact by going to the top right of the page and clicking “Hi [Name],” then “Add Impact” from the drop-down menu.

You will then be asked where you created an impact and you will find the organization you served with. You can search by name or location (if you search by name, make sure you update the location to reflect the location of the group you are looking for) or look through a list of your groups by clicking “My Groups.”

You will then fill out the required information and submit your impact (see below for more details). Please note ALL impacts must include a reflection or description of the tasks you completed while serving in order to be network verified.

You can find more information with step-by-step instructions on this website.

If you have served with a community partner that does not have an account with us, you can still log your impact, but the process will look a little different. Once you are on the Add Impact screen (which you can find by going to the top right of the page and clicking “Hi [Name],” then “Add Impact” from the drop-down menu), you will be asked where you created an impact. You should always search the community partner by name (i.e., if you volunteered with Habitat for Humanity, you will search for their organization), please note, you should NOT type the university into the box where you created the impact. This should always be the community partner/nonprofit you served alongside.

To the right of “Where did you create the following impact?” is a box that says “Can’t find it?”, click that box, and you will be directed to a page to manually enter in the organization’s information. You will need to know the name and location of the organization, as well as the contact information for the organizational staff member who coordinated the volunteer project. Once you have submitted that information, the contact person will be emailed, and the JCLS Staff will reach out to them to verify the impact.

Impacts are verified by the organization you served with or event manager of an event you attended. The verifier’s contact information should be affiliated with the organization you volunteered with, when possible, for the impact to be network verified. For example, if you volunteered with Fido’s Food Pantry, we will check the email listed to ensure it’s associated with the nonprofit organization (i.e., volunteercoordinator@fidospantry.com). If the email you provide does not have a clear connection to the organization, we will dispute the impact and you will be required to provide some sort of proof that the contact is affiliated with the organization you served.

After the impacts are verified by the event organizer or organization, the Jones Center for Leadership and Service does a second round of verification. If something is network verified it means that it has been approved by both the organization and the Jones Center.

On the top navigation bar (where the ServeUTK logo is), select “Explore.” This will lead you to a search page for both events and groups.

You can click on “Events” to search for volunteer opportunities here. You can change your search radius and location, and can also filter by type, causes, and sustainable development goals. If you are searching for events, you can also filter by availability and dates.

You cab view opportunities in a list format or a calendar format. If you are viewing opportunities in the calendar format, be sure to click “view open opportunities” to see more.

If you are planning to attend a listed volunteer opportunity, you will need to register to let the organization know. When you find an event you’d like to attend, go to the event page and click ‘Register’.

Following this, complete the registration steps as prompted. Depending on the event, you may be asked to select registration dates, answer questions, and agree to waivers. You should receive a registration confirmation email shortly after completion.

Our broad definition of community service is “action taken to meet the needs of others and to better the community as a whole” (Campus Compact, 1998).

The Jones Center for Leadership and Service further defines impact time as non compensated activities that are organized in partnership with a non-profit or mutual aid organization and directly benefits the larger public or external community, beyond the UTK campus.

With the launch of ServeUTK, all impacts must first be verified by the organization served directly in the platform. If an impact has been pending for 31 days, it will be disputed by staff in the Jones Center for Leadership and Service. Once it has been disputed, you can personally reach out to the verifier listed to ask if they are still able to verify the impact or you can change the contact to another representative from the organization. The impact must be able to be verified through the ServeUTK system, no paper time logs or other methods of verification will be accepted in place of the online verification.

If the impact cannot be verified by the nonprofit organization directly through ServeUTK, it cannot be tracked in the platform.


FAQs for Group Administrators

Please refer to GivePulse’s QuickGuide for Administrators to get an in-depth look and explanation of how to access and manage your ServeUTK account. You can also find additional training videos here.

The responsibility of verifying impacts falls on the opportunity organizer. It is important to verify all legitimate impacts as quickly as possible, as many of our students could need these hours for a class or scholarship. You can approve impacts individually, in bulk, or when users sign-in to your event.

In order to verify impacts you just need to go to the “Manages Impacts” page under “Impacts” in your page dashboard. From here you can verify multiple impacts by selecting the checkbox next to the user’s name. Then all you need to do is select “Bulk Actions” and “Verify Selected Impacts”. You can also verify individual impacts by finding the user and selecting “Verify Impact” in the drop down menu on the right side of the screen. You can also verify hours when checking users into the event. Read more about that process here.

If you have admin roles for any group, you can update how often you receive key admin updates from your groups in your settings. Read about your options here.

To post an event, project, or opportunity (without the need of a group) you can use the “List Event” (“List” on New View) option on the top right of your page.

To create an event, you will need to enter the following:

  • Name of the event
  • Type- volunteer opportunity, event, project, fundraiser, donation drive, ticketed event, pledge.
  • Duration- Single-day, multi-day, recurring, random dates throughout the year, or an open opportunity with no defined times? You can also add shifts to your event.
  • Privacy Settings- You can make an event private in the settings section.
  • Participants needed- the number of people you believe will be required. If you have an unlimited number, set it as “-1.”
  • Admin- the choices available include members and existing admins in your group.
  • Description- we suggest creating a description that is short, concise, and enticing to drive interest in your event!

After going through all of the above-required fields, you will have the option to go into the advanced sections which include adding event-specific logos, social media, website links, etc.

The event will be placed into draft mode and you have the option to “Publish”.

Registration – Registration Approval: If you wanted to approve each individual when they register, this will allow you to control who is able to register.

You can find more detailed instructions and a how-to video on the ServeUTK support website.

If you have sent students to our platforms (Track Your Hours or the Sign Up to Serve Calendar), you will need to update certain language and links so students can begin accessing ServeUTK to find volunteer opportunities and track their hours.

One core change in switching to ServeUTK is the language used around service/volunteering.

On ServeUTK, “Impact” is used as an umbrella term to describe all potential forms of community engagement. An impact can be described as funds donated, funds raised, goods donated, hours trained, voting, training, research and, most often, volunteer hours served. The JCLS has updated most of our documents to include the word impact, so for our traditional service hours, they are now referred to as “impact hours.” As a reminder, all impact hours need to adhere to our JCLS Service Guidelines.

Finally, if you have provided links to our Track Your Hours portal or the Sign Up to Serve Calendar, you will want to replace those with a link directly to ServeUTK. They will be able to find volunteer opportunities and track their impact hours in the same platform. If you have any questions about updating documents, please reach out to Laura Ketola Solomon at lketola@utk.edu or Natalie Frankel at nfrankel@utk.edu.

As an event or group admin, there are abilities for you to individually add a person one by one or in bulk. Learn more here.

If you need to update rosters for multiple groups at the same time, you can use the user import template found in the link above. In the Group ID column, you can add the group id of the subgroup each user should be added to. The group ID is found in the group page URL, usually the last 5 or 6 numbers. For example, UTK’s group ID is 525324.