If your group exists on VOLink but does not have a ServeUTK page, please email leadserve@utk.edu.

If your group has a ServeUTK page, start by logging into ServeUTK. Next, click Manage in the upper right-hand corner and select the name of your group from the drop-down list. You can also click the blue Manage button on the left-hand side of the main public page and click Dashboard. This is your group’s dashboard. The main dashboard page is how you will access all of ServeUTK’s capabilities.

From your dashboard, you can update photos, create events, view members, and more. View the GivePulse Quick Guide for Administrators to learn more.

If your campus or student organization needs to add an administrator, please contact the Jones Center at leadserve@utk.edu.

We recommend contacting the JCLS at leadserve@utk.edu before planning an event for service hours to confirm that the event meets the JCLS Service Guidelines and for help setting up the correctly.

As noted in the JCLS Service Guidelines, indirect service events are only verified for a maximum of 2.0 hours.

Making sure an event is set up correctly before the event occurs benefits your group and everyone who registers to attend. If any event is set up incorrectly, all Impacts from the event will be disputed. 

Review the How to Create Events in ServeUTK 2024 completely before creating an event to make sure that you follow steps correctly. If an event is set up incorrectly, all Impacts from the event will be disputed.

As noted in the JCLS Service Guidelines, indirect service events (such as making dog toys or cleaning supply baskets for a nonprofit) are only verified for a maximum of 2.0 hours and should be approved by the nonprofit in advance.

The JCLS is here to help! Visit our office or email us at leadserve@utk.edu for help setting up your event before the event date.

These GivePulse resources may be helpful as you manage your group’s page or event:

• GivePulse Quick Guide for Administrators
  • Covers things like creating events, accessing your group’s dashboard, managing users (i.e., adding new members), etc.
• Helpful YouTube Videos from GivePulse
  • Managing Subgroups
  • Managing Users
  • Managing Events

On the day of your event, be sure to check in all event registrants using ServeUTK. Once volunteers are checked in for an event, ServeUTK automatically creates their Impact, verifies the Impact, and sends it to the JCLS for network verification.

Follow these steps to check volunteers into an event.

You can also use the GivePulse app for check in. Just swipe to check in or mark as a no show! Learn more about the GivePulse app.

Important: be sure to mark all volunteers as Attended or No Show for accurate event data purposes.

As a group administrator, you may receive notifications to verify Impacts if they have been shared with your group.

IMPORTANT: Student or campus organizations should only approve Impacts if they are associated with an event hosted by and created in ServeUTK by your group. If a student administrator verifies other Impacts, they will be disputed by the JCLS.

Impact verification is two-step process. Every Impact added to ServeUTK must be verified by the community organization that was served first. Once an impact has been verified by the community organization, the Jones Center staff does a second round of verifying called network verifying to ensure all impacts adhere to our service guidelines. Once an impact has been network verified, the process is complete. You can check the status of Impacts under your organization by going to Impacts, then Manage Impacts on the left-hand side of your dashboard.

Important: The only time that a student or campus organization administrator can verify an impact on behalf of volunteers is if they have created the event in ServeUTK following the steps in the section above. The event settings must share the Impacts with the non-profit organization so the JCLS can confirm that the event occurred and was approved by the non-profit.

If your group requires, encourages, or incentivizes service, you will want to ensure all members are sharing their Impacts with your organization. If a member registers for an event in ServeUTK, they will be asked if they are registering on behalf of an organization. This is one opportunity for volunteers to share their impact with a campus group. However, they are only allowed to select one from this list. If they want to share the Impact with multiple groups, they will need to share it with multiple groups after the event has ended.

Volunteers with only be able to share Impacts with groups in which they are members either through ServeUTK or VOLink. If your group manages rosters through VOLink already, please email leadserve@utk.edu to sync the group from VOLink to ServeUTK so you are only required to update rosters in one system (VOLink).

If a volunteer forgets to share their Impact, they can retroactively edit the Impact to share it with any group.

Follow these steps to automatically share all Impacts with your group:

1. First, you will need to be a member of the group in ServeUTK to share your impacts. To join a group, follow these steps. If joining is disabled for a group, contact the student organization, instructor, or department to be added to the group’s roster.
2. To view your groups, click Activity at the top of the screen, then select Groups. You will be able to see all of your current groups.
3. To the right of each group, click the More Options button, then click Impact Sharing.
4. Change your settings to always share your impacts with this group. This will not change past Impacts, but it will share any new Impacts with this group.
5. If you do not see your group, navigate to the top of the page and click Explore, then Groups. Search for your group. From the group’s dashboard, click Join.

Follow these steps to update sharing for a single Impact:

1. Log into ServeUTK at: utk.givepulse.com.
2. Select My Activity in the top navigation bar, then select Impacts.
3. Next, click on the blue link next to the Impact to view full Impact details.
4. From the Impact screen, click Options in the top right, then click Edit.
5. Scroll down to the bottom of the page to Sharing and Privacy Settings.
6. Search for the campus group(s) and select those you wish to add.
7. Verify that your impacts are being shared with the University of Tennessee, Knoxville, in addition to any groups or classes.
8. When you have finished, click Update Impact.

Note: We recommend always sharing impacts with any groups that will track your service hours (such as UT Promise or your fraternity or sorority), but you should not automatically share impacts with community partners/non-profits.